Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

To initiate a return, please contact us at info@edeajewels.com. Returns should be sent to the following address:

Via Italia 10, Cameri (NO), 28062, Italy

If your return is accepted, we will provide you with a return shipping label along with instructions on how and where to send your package. Items returned without prior authorization will not be accepted.

If you have any questions regarding returns, please contact us at info@edeajewels.com.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item. This allows us to assess the issue and resolve it as quickly as possible.

Non-Returnable Items

Certain types of items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (such as special orders or personalized items), and personal care products (such as beauty products). We also cannot accept returns for hazardous materials, flammable liquids, or gases.

If you have any questions about whether your item is eligible for a return, please don't hesitate to contact us.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The quickest way to receive the item you want is to return the original item. Once your return has been accepted, you can place a new order for the desired item separately.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days for any reason and without providing a justification.

To qualify, the item must be in the same condition in which you received it: unworn, unused, with all original tags attached, and in its original packaging. You will also need the receipt or other proof of purchase.

Refunds

Once we have received and inspected your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued automatically to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at info@edeajewels.com.